About Winona:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
About the role:
Winona is seeking a dynamic Full-Time Patient Services Assistant Manager based in the US or Canada. As the Patient Services Assistant Manager, you will play a pivotal role in supporting the daily operations of our Patient Services Team, ensuring top-notch customer service, and assisting in driving team performance to meet organizational objectives. You will work closely with the Patient Services Manager, assisting in managing a team of representatives and implementing strategies to enhance efficiency.
Responsibilities:
Staff Support:
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Develop and manage staff schedules to ensure adequate coverage.
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Collaborate with team members to accommodate preferences and optimize efficiency.
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Handle and resolve personal issues with the team
Absence Management:
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Document staff absences and assist in arranging coverage to minimize disruption.
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Track off set hours
Productivity Support:
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Manage staff assignments to meet productivity goals.
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Aid in monitoring and tracking performance for improvement opportunities.
Platform Assistance:
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Support in monitoring activity across various platforms and addressing issues (tabs, IC usage)
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Work with the Patient Services Manager and Engineering to identify and troubleshoot administrative bugs
Training:
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Conduct comprehensive training for new hires
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Provide ongoing training for the Patient Services Team as required
Calendar Support:
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Block schedules for holidays to prevent calls from being scheduled
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Implement out-of-office messages in Intercom.
Qualifications:
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Bachelor’s degree in business administration, management, or related field (preferred).
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Proven experience managing a customer support team.
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Experience in Healthcare and Technology
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Strong leadership and interpersonal skills, with the ability to inspire and motivate team members.
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Ability to multitask and remain calm under pressure.
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Exceptional customer service, problem-solving, verbal and written communication, and conflict resolution skills.
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Decisiveness and attention to detail.
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Proficiency with technology, including computers, software applications, phone systems, etc.
What’s in it for You?
As a valued member of our team, you’ll enjoy:
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Work wherever you choose
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Unlimited PTO policy.
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Non-working holidays per country of residence
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Medical/ Dental/ Vision insurance (US-W2).
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Referral bonuses
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Fun and casual work environment.
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Employee engagement activities and virtual gatherings.
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Joining a diverse, global team! 🌍