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Sutherland

French and English Bilingual HR Support Representative

location icon (Remote) Bulgaria
security
automation
ticketing
insurance


Company Description

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Join Sutherland - Where Your Career Soars! 
 

Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!

 

At Sutherland, You'll:

  • Dive into intriguing projects for renowned global brands.
  • Grow and sharpen your skills in a vibrant and supportive environment.
  • Collaborate with exceptional talents on exciting initiatives.

 

What We Need: 

We're on the lookout for a dynamic Bilingual HR Support Representative proficient in French and English to ensure seamless HR support for our clients.

 

Your Responsibilities:

  • Receive and log HR inquiries promptly via phone and email.
  • Resolve queries through efficient ticketing systems.
  • Address employee inquiries on policies, benefits, and more.
  • Maintain high-quality service levels and adhere to processes.
  • Handle sensitive information with integrity and confidentiality.
  • Take ownership of query resolution and individual metrics.

 

Our Must-Haves:

  • Excellent proficiency in French (B2 or higher).
  • Good command of English (B2 or higher).
  • Strong attention to detail and interpersonal skills.
  • Excellent decision-making and problem-solving abilities.
  • Ability to manage confidential data with strict adherence to privacy standards.
  • Agility to adapt in a fast-paced, dynamic environment.

 

What You'll Receive:

  •  Long-term job security with a permanent contract.
  •  Additional health and life insurance coverage.
  • Generous annual leave, including wellness days.
  • Food vouchers and paid breaks.
  • Competitive salary and clear career progression.
  • Flexibility to work remotely.
  • World-class on-the-job training.


 

But Wait, There's More!

  • Fully digital employee services with eSignature.
  •  Employee assistance program for psychological support.
  •  Exclusive employee discounts portal.
  •  Lucrative employee referral program.
  •  Rewards and recognition for your achievements.
  •  Relocation package for those moving cities or countries.
  •  Multisport card coverage.
  •  In-house learning portals with certification options.
  •  Engaging office events and wellness initiatives.
  •  Gift for birth or adoption.
  •  Corporate social responsibility events and team-building activities.
  •  Exposure to global business insights and practices.


Job Description


Qualifications


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