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Director, Talent Operations

location icon Remote, United States
Talent and Recruiting
Corporate Functions
Human Resources
Talent Experience and Operations
Netflix is the world's leading streaming entertainment service with 260 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films, and gaming across a wide variety of genres and languages. Members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. 

We are at a very exciting stage of evolution at Netflix. With the growth in employee population, lines of business, geo-diversity, and heterogeneity of the workforce, it is imperative that the Talent function evolves accordingly, to shape and support this progress. One of the most critical parts of this evolution is the foundation upon which we can scale personalized and inclusive experiences for the workforce. The Talent Experience Operations (TEO) team is primarily responsible for developing this ecosystem. The broad composition of the team includes Lifecycle operations (all workflows across the candidate, employee, and contingent talent journey), Data and Analytics, Technology strategy, and Global Programs like Benefits, Mobility, Employee Health, Accessibility, etc.

We want to supplement our TEO leadership team with a highly strategic and empathetic leader, who can boost our user-centric approach to designing experiences and operations.

This role can be remote, however, it is preferred to be in Los Gatos, CA, or Los Angeles, CA.


  • Deeply understand the holistic business, organization, and context, and help shape the multi year vision and roadmap for Talent operations, in conjunction with the rest of the Talent / TEO strategy. 
  • Serve as the enablement partner to other Talent functions, helping bring their subject matter expertise to life to create or improve the user experience and/or operational effectiveness. This will involve levers such as user-centered design, automation, offshoring, outsourcing, etc.
  • Lead the execution of complex, large-scale enablement projects, involving multiple workflows and cross-functional teams. 
  • Systematize the user-centric design approach by hiring and nurturing the right talent, driving relevant priorities, instituting relevant processes, and serving as an overall evangelist for this approach. 
  • Partner with the TEO leadership in nurturing the network of partner teams across the organization, such that we cohesively work towards an integrated and holistic workforce experience strategy for Netflix. 
  • Go beyond your domain expertise and establish yourself as an organizational leader, who is additive to our culture and an invaluable member of this community. Serve as an example to your team and partners to do the same.

Skills and Experience:

  • A leader with strong business acumen and high empathy, with proven experience in leveraging these for experience design and operations management.
  • A strong systems thinker, with an ability to prioritize effectively and build sustainable solutions from the ground up.
  • Experience in improving the user experience and operational effectiveness by using levers such as user-centered design thinking, automation, offshoring, outsourcing, etc.
  • Skilled at operating in a complex, cross-functional, geo-distributed organization where your team needs to collaborate and integrate with other teams across many disciplines.
  • Ability to communicate effectively with both technical and non-technical teams, across an array of cross-functional teams and multiple levels of seniority.
  • Ability to synthesize data into useful insights, and drive resulting actions.
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $320,000 - $920,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
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Publication date: 2024-04-04
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