Marvin Love and Associates
Rooms Director - Boutique Hotel 48 rooms | 85k - 88k + bonus | VA
An intimate Boutique Inn offering a distinctive blend of comfort, luxury, and hospitality. With 50+ well-appointed rooms and suites, we pride ourselves on delivering exceptional guest experiences. We are seeking a Rooms Director to oversee and elevate our Front Desk, Guest Services, Reservations, and Housekeeping departments.
The Rooms Director is responsible for overseeing the operational effectiveness of the Front Desk, Reservations, Guest Services, and Housekeeping areas. This is an opportunity for a seasoned hospitality professional to lead and mentor a dedicated team in order to maximize guest satisfaction.
- Manage and oversee day-to-day operations of the Front Desk, Guest Services, Reservations, and Housekeeping departments.
- Develop and implement strategies to optimize guest satisfaction and operational efficiency.
- Ensure that quality standards and procedures are met and maintained.
- Monitor department budgets and manage expenses effectively.
- Lead, train, and mentor staff to ensure high levels of teamwork, guest service, and operational excellence.
- Handle guest complaints and issues in a professional and timely manner.
- Collaborate with other departments to ensure a seamless guest experience.
- Conduct regular inspections of rooms and common areas to ensure quality standards.
- Produce regular reports on departmental performance and make recommendations for improvements.
- Work closely with senior management to develop and implement strategic plans for the property.