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Marvin Love and Associates

Rooms Director - Boutique Hotel 48 rooms | 85k - 88k + bonus | VA

location icon New York, New York, United States

An intimate Boutique Inn offering a distinctive blend of comfort, luxury, and hospitality. With 50+ well-appointed rooms and suites, we pride ourselves on delivering exceptional guest experiences. We are seeking a Rooms Director to oversee and elevate our Front Desk, Guest Services, Reservations, and Housekeeping departments.

Job Overview:

The Rooms Director is responsible for overseeing the operational effectiveness of the Front Desk, Reservations, Guest Services, and Housekeeping areas. This is an opportunity for a seasoned hospitality professional to lead and mentor a dedicated team in order to maximize guest satisfaction.


  • Manage and oversee day-to-day operations of the Front Desk, Guest Services, Reservations, and Housekeeping departments.
  • Develop and implement strategies to optimize guest satisfaction and operational efficiency.
  • Ensure that quality standards and procedures are met and maintained.
  • Monitor department budgets and manage expenses effectively.
  • Lead, train, and mentor staff to ensure high levels of teamwork, guest service, and operational excellence.
  • Handle guest complaints and issues in a professional and timely manner.
  • Collaborate with other departments to ensure a seamless guest experience.
  • Conduct regular inspections of rooms and common areas to ensure quality standards.
  • Produce regular reports on departmental performance and make recommendations for improvements.
  • Work closely with senior management to develop and implement strategic plans for the property.
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