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Head of Digital Customer Success, Security Customer Outcomes

location icon Austin, TX, USA; Boulder, CO, USA; Sunnyvale, CA, USA; United States; Remote
Our team helps customers transform their organizations using Google Cloud’s security products and services, which now includes Mandiant. The team does this by ensuring that customers are able to maximize their investments in Mandiant Advantage, Chronicle, and other tools within the Google Cloud Security product suite.

Mandiant (now a part of Google) is a recognized leader in cyber security expertise and has earned the trust of security professionals and company executives around the world. Our unique combination of renowned frontline experience, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.

As the Head of Digital Customer Success, you would be responsible for leading and managing the global Customer Experience team, driving customer success initiatives via a digital customer success model, and ensuring that customers achieve maximum value from their investment in Google security products. You will work on building, operating, and maturing a Digital Customer Success journey for our security customers.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $187,000-$274,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

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Publication date: 2023-11-22
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