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Binance

Customer Service Representative (English)

location icon Argentina, Buenos Aires
Full-time: Remote
Customer Support
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in English, and we are looking for candidates with high proficiency. One extra language proficiency is much preferred.


Responsibilities:

  • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks. 


  • Requirements:

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language.
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