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Call Center Registered Nurse (Overland Park, KS)

location icon Overland Park, Kansas, United States

Schedule: Full-time; Monday - Friday - 9:30-8pm with Wednesdays off

The purpose of the Call Center Registered Nurse is to provide and document clinical call center services for patients. The role will also provide education and support to patients related to the product and the self-injection technique for the product. The Call Center Registered Nurse will follow all processes and call scripts established by the manufacturer for the program in order to meet all regulatory requirements. Acts as liaison between healthcare providers, patients and patient care advocates to answer clinical questions as designated in the product label.

  • Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
  • Receive inbound phone calls and make outbound phone calls to patients
  • Support patients through injection training and education by setting proper expectations of treatment
  • Provide education and training to healthcare providers if designated by the program
  • Document all inbound and outbound calls and other activities within the program database
  • Other tasks as necessary
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Publication date: 2023-11-22
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