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Senior Technical Infrastructure Program Manager

location icon FR, Paris
Do you have a passion for root cause analysis and risk mitigation strategies that identify and drive improvements to facilities and operations making them more resilient against disasters? Do you thrive in team-based environments that challenge the status quo to drive improvement?

Amazon’s Global Realty (GR) Risk Operations & Resilience (ROR) organization is seeking a technical professional to lead root cause analysis and related building and engineering-based investigations following disaster events. As part of the Disaster Recovery & Investigations (DRI) team, you will use your technical and problem-solving skills to uncover root causes, identify and drive corrective and preventative actions back to the business and design teams for closed-loop learning. The position will be based in Europe (EU), with regular travel to disaster sites throughout the UK and EU, and occasional travel to the US. This role can be based in Luxemburg. You will support a wide range of business units within Operations, including fulfillment centers, distribution centers, delivery stations and similar industrial warehouse occupancy. You will partner closely with many stakeholders, including Legal, Global Security, Risk Management, Design & Construction, Engineering, and Building Design to identify and capture opportunities for improvement.

Due to the nature of supporting unplanned events on-site applicant should be in close proximity to transit (air and rail) with the ability to travel regularly to Luxembourg and London to meet with stakeholders. The person in this role will participate in on-call rotations (including after hours, weekends, and holidays) for emergency response support. The role requires travel up to 40% within the 13 countries, with focus on the U.K., Poland, France, Spain, and Germany on short notice.

Key job responsibilities
Role & Responsibilities:

• Participate on rotational Global Security calls with operational leaders to provide guidance on when an investigation will be launched and how to secure or preserve the scene.
• Lead root cause investigations, including travel to disasters impacting Amazon facilities, where you will deploy and manage forensic experts with evidence identification, preservation, and chain of custody, while preserving legal protections and subrogation rights and drive the investigation process until origin and cause are determined.
• Partner closely with legal, risk and asset management to validate contractual obligations, and coordinate investigation activities with insurance representatives and counter-parties who have a contractual, financial, or potential liable interest throughout the investigation.
• Partner with the DRI-team to provide daily verbal and written updates to senior leadership throughout an on-site investigation via flash reports and playbook/action tracker updates.
• Solve problems with urgency by building consensus with partner teams, asking the right questions and recommending appropriate solutions.
• Consolidate key learnings into a written closing report that includes corrective and preventative actions (CAPAs) to building system design, storage practices, and/or safety programs.
• Identify owners, secure buy-in, and track agreed CAPAs until completion.
• Support risk management, real estate, legal and the business on financial recoveries, litigation, or subrogation.
• Identify network risk trends and near misses using 8D, 5-Whys, or similar to develop risk reduction options.
• Provide written inputs to monthly/quarterly business reviews and lead investigations meetings with core stakeholders to surface broader insights.
• Support DRI as an internal subject matter expert related to damage assessment methodologies for buildings, structures, material handling, and/or inventory damaged by fires, floods, and other physical disasters.

We are open to hiring candidates to work out of one of the following locations:

Paris, FRA
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Publication date: 2024-04-04
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