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AMXL Regional OTR Manager, AMXL

location icon GB, London
This role can be based in any AMXL site in DE.

Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business

The Regional OTR Manager is a pivotal role which maximizes OTR operations and DA experience.
Excellent at leveraging operational and stakeholder relationships, they are the custodian of DSP and DA experience at station level ensuring the highest standards around DA Engagement; creating a ‘win-win’ culture between Operations and the DSPs

Key job responsibilities
• Working with OTR safety and site operations to deliver regional safety metrics
• Lead OTR performance improvement across the region and provide RLT weekly visibility, including solutions
• Deliver Regional WBR for on-road performance (DSP scorecard / Ops Scorecard) for the region.
• Leading improvement activities in key priority areas for the Region
• Experience: Create sustainable business practices that create a ‘win-win’ culture between Operations and the DSPs
• Ensure a best in class DA experience at site level and coordinates DA engagement across region.
• Be the voice of the DSP within the operational region.
• Working with site operations, AMXL OI and CO ensure routing efficiency and best practice is followed to improve CPP.
• Owns, delivers and executes the regional resourcing plans (e.g. DA moves, % changes, capacity risk management)
• Execution of the DA Ramp up and down plan
• Plan Regional network changes (PCD, mech changes, launches)
• Coordinate OTR OI (ACES) and OTR Safety projects across the region.
• Dotted-line leadership of Delivery Station L3 Community
• Partner with Senior Regional Manager as key stakeholder

A day in the life
The OTR manager defines the medium-term OTR strategy, leading and influencing both internal and external stakeholders.
They take the lead for OTR capacity planning, OTR Ramp plans and work closely with EU capacity team, KAM, OTR ACES, OTR Safety and Community teams to implement best practice.
They work closely with site DSMs and Delivery Ops as a trusted OTR SME partner.

We are open to hiring candidates to work out of one of the following locations:

London, GBR
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Publication date: 2023-11-22
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